Refund Policy

Refund and Exchange Policy

Thank you for shopping with Kashhnii. Please carefully read our refund and exchange policy:

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Key Policy Points

1. No Refunds

   • Items are not refundable.
   • Exchanges are available under certain conditions.

2. Exchanges

   • Exchanges are accepted only if the item is not worn, remains in its original packaging, and send it back to us within 7 days of delivery.
   • If an item is received after 7 days, no exchange will be processed.

3. Damaged or Incorrect Items

   • In case of a damaged or incorrect item, the customer must send the product to us.
   • Customers are responsible for return delivery charges.
   • Upon receiving the item, we will replace it with the correct or undamaged product.

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How to Initiate an Exchange

1. Contact Us

   • Email: kashhniii@gmail.com
   • Phone: +92 314 6360919
   • Provide your order number and details of the issue.

2. Return the Item

   • Ship the item back to us using a secure and trackable service. Ensure it meets the conditions outlined above.

3. Replacement Process

   • Once we receive the item and verify its condition, we will process the exchange and send the replacement to you.

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For any questions or assistance, please reach out to our customer support team.

Thank you for choosing Kashhnii